🛒 Ordering & Payments

What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and other secure payment methods available at checkout.

Can I modify or cancel my order after placing it?
Orders are processed quickly to ensure timely delivery, so we’re unable to modify or cancel an order once it's placed.
Please double-check your details before completing your purchase. If you have questions, reach out to us — we’re happy to help!

🚚 Shipping & Delivery

Where do you ship from?
Our products are carefully crafted and shipped from our dedicated fulfillment centers in the US, EU, and AU.
This ensures efficient processing and fast delivery while maintaining the highest quality standards.

How long does shipping take?

• Processing Time: 1–3 business days (excluding weekends and public holidays)
• Estimated Delivery Time:
• United States: 4–7 business days
• Australia & Europe: 8–14 business days (varies by destination)

Please note: Shipping times do not include processing time. Delays may occur due to customs, weather, or courier disruptions.

How do I track my order?
You’ll receive a tracking number by email as soon as your order is shipped.
Use the link provided to follow your package through the carrier’s website.

🔄 Returns & Refunds

Can I return or exchange my order?
Returns are accepted for eligible items within 7 days of delivery.
Products must be unworn, unused, and in original packaging with all tags attached.
Please check the product description before ordering, as some items are non-returnable.

❌ Items not eligible for return include:

• Personalized, monogrammed, or made-to-order products
• Items damaged through normal wear and tear
• Final sale or clearance items
• Beauty, intimate, or hygiene-related items

What if my item arrives damaged or incorrect?
We’ll make it right. If you receive a damaged or wrong item, contact us within 7 days of delivery.
📩 Email us at support@lumiark.com with:

• Your order number
• Clear photos or videos of the issue

How do refunds work?
Once your return is approved and received, we’ll issue a refund to your original payment method within 10 business days.

Who pays for return shipping?
Buyers are responsible for return shipping unless the item is defective or incorrect.
We recommend using a tracked service for all returns.

Can I exchange for a different size or color?
We do not offer direct exchanges. If your item is returnable, you can reorder your preferred size or style after receiving a refund.

💡 Always check the product description before placing an order. If you’re unsure, contact us — we’re here to help!

📬 Customer Support

How can I contact you?
📧 Email: support@lumiark.com
🕒 Support Hours: Monday to Friday | 9:00 AM – 5:00 PM (AEST)